Washroom & Shared Facility Cleaning

Only where the products and the supply arrangement have been agreed in writing. We take this position deliberately. Consumables are a recurring cost that has to be owned explicitly by one side or the other, and “we assumed it was included” is the single most common cause of empty dispensers. Your scope will state who buys the products, which products they are, where stock is held and who is responsible for reordering — or it will state plainly that consumables are yours to manage.

Colour-separated equipment, kept exclusively for its own area. Cloths and mops used in washrooms are never used in kitchens or food areas, and the separation is maintained through storage and laundering as well as at the point of use. This is basic practice, but it is only reliable if the equipment is prepared and stored properly before attendance — which is why preparation matters as much as the cleaning itself.

Almost always because the cause is not surface soiling. Persistent washroom odour usually traces to a dry or damaged trap, a failing extract fan, perished sealant allowing moisture behind a fitting, or urine that has penetrated grout or a floor junction over a long period. More frequent cleaning will not resolve any of those. We will tell you what we think is happening so it can be investigated properly, rather than selling you additional attendance that cannot fix it.

Visible limescale on taps, sanitary ware and shower screens is addressed with appropriate materials as part of the routine, and periodic descaling attention can be scoped where the water is hard. What we cannot do is guarantee removal of scale that has etched or bonded into a surface over years, or descale systems, cisterns and pipework internally — that is a plumbing matter. Where scale has permanently marked a chrome or ceramic finish, we will tell you rather than keep charging to attack it.

Yes, and in busy buildings it is often the right answer. A washroom cleaned only at six in the morning has to survive an entire working day unattended. A mid-day check — restocking, a quick reset of surfaces and floors — costs far less than the reputational damage of a facility that fails by mid-afternoon. Attendance patterns and hours are agreed in the quotation.

Sanitary waste units can be serviced where a supply and collection arrangement exists and has been agreed — the disposal itself is a licensed waste matter that must be properly arranged. We do not undertake clinical waste handling, sharps recovery or biohazard cleaning under this service. Where those requirements exist, they need to be addressed by a suitably equipped specialist rather than folded into a cleaning scope.