Deep & One-Off Cleaning
Hard surfaces and hard floors reset in the same visit as the soft furnishings.
Other Cleaning Services
Carpet & Upholstery Cleaning
Carpets, rugs, office chairs, sofas and fabric partitions cleaned by a method chosen for the fibre and construction, following inspection and a discreet test area. Genuine improvement is the objective; complete stain removal cannot be guaranteed.
- Starting priceFrom £1,050
- Typical indicative durationApproximately 6–10 hours, plus drying time where applicable
- Service categoryOther Cleaning Services
- Pricing basisQuotation-based agreed scope
- PremisesUnited Kingdom
- AvailabilitySubject to location and schedule
Extraction cleaning, with the method chosen for the fibre rather than for convenience.
Service overview
The inspection is not a formality. It is the job.
Almost every carpet and upholstery disaster is a method problem — the wrong amount of moisture, the wrong chemistry, or a fibre that was never suitable for the process applied to it.
Wool behaves nothing like polypropylene. A loop-pile contract carpet tolerates treatment that would flatten a cut-pile domestic one. Viscose, which appears in a great many attractive rugs and cushions, is damaged by water in ways that cannot be undone. A jute or hessian backing will shrink. Some upholstery is solvent-clean only, and treating it with water will mark it permanently.
So we inspect before we quote and test before we clean. We identify the fibre and construction where we can, check for existing damage, look for previous treatments — a carpet that has been shampooed repeatedly holds residue that attracts soiling faster than an untreated one — and clean a small, discreet area first to see how the material actually responds. That test tells us more than any amount of confident sales talk.
We do not guarantee complete stain removal, and we will not pretend otherwise. Some marks have dyed, bleached or physically damaged the fibre, and no process recovers them. Our objective is a genuine, visible improvement achieved by an appropriate method — and where we can see in advance that a particular mark is unlikely to respond, we tell you before the work rather than after it.
Time on site
How long the work usually takes.
Published so you can plan around the attendance. Like our prices, these are indicative starting points rather than fixed commitments.
Approximately 6–10 hours, plus drying time where applicable Typical indicative duration
Indicative durations are based on a typical medium-sized agreed scope. Larger, heavily used or more complex premises may require additional time. The final schedule is confirmed after the property requirements, access and service scope have been reviewed.
Drying time is quoted separately, not universally. It varies according to the material, the ventilation available, the treatment method chosen and the conditions on the day. We give you an expected range for your specific items in the quotation, because a single published figure would be misleading.
Staffing is not fixed in advance either. How many people attend, and for how long, is determined once the scope, access and property requirements have been reviewed.
What moves the duration
-
Fibre and construction
Determines the method, the equipment and how carefully the work has to proceed.
-
Soiling level
Established traffic lanes need more passes and longer pre-treatment dwell time.
-
Obstruction
An empty floor cleans far faster than one worked around desks, cabling and furniture.
-
Drying conditions
Ventilation, humidity and whether air movers can be used all affect how long the area stays out of use.
Suitable properties
Where this service fits.
Commissioned periodically alongside a routine scope, as part of a wider reset, or as a single piece of work before a specific date.
01
Office floors and workstations
Contract carpet and tiles across working floors, plus the task chairs that accumulate more than anybody expects.
02
Meeting and breakout areas
Soft seating, fabric-covered acoustic panels and the rugs that define breakout zones in open-plan space.
03
Reception and client areas
The seating and floor coverings visitors see first, where appearance carries disproportionate weight.
04
Communal corridors and stairs
Carpeted circulation in managed buildings, where traffic lanes soil far faster than the surrounding area.
05
Residential developments
Shared carpeted areas in apartment buildings, and soft furnishings in properties between tenancies.
06
Showrooms and consultation rooms
Client-facing spaces where floor coverings and seating are part of the presentation rather than just the fit-out.
Technical sequence
Inspect, test, then clean.
Almost every carpet and upholstery disaster is a method problem: the wrong moisture level, the wrong chemistry, or a fibre that was never suitable for the process applied to it.
-
Stage 01
Material inspection
Fibre and construction identified where we can, manufacturer cleaning codes checked on upholstery, and existing damage, wear, fading and previous treatments recorded before anything is wetted.
-
Stage 02
Suitability and colour-fastness
A small, inconspicuous area is cleaned first to see how the material actually responds. If the test indicates the material is unsuitable for the method, we stop and discuss alternatives rather than proceeding and hoping.
-
Stage 03
Pre-vacuuming
Thorough dry soil removal first, because most soil in a carpet is dry particulate. Wetting it before it is lifted simply turns it into mud.
-
Stage 04
Spot treatment
Traffic lanes and identified marks are pre-treated and given the dwell time the product actually needs. Marks unlikely to respond are pointed out to you at this stage.
-
Stage 05
The agreed cleaning method
Hot water extraction where the fibre and construction suit it, or a low-moisture method where they do not. Moisture is controlled deliberately — over-wetting causes shrinkage, wicking and lingering odour.
-
Stage 06
Drying
Pile groomed, air movement used where agreed. Drying time depends on the material, the ventilation, the method and the conditions, so we give you a range for your specific items rather than a universal figure.
-
Stage 07
Aftercare
You are told when furniture can go back, when normal use can resume, and how to treat a fresh spill so it does not become the next permanent mark.
Possible inclusions
What this service can cover.
Your quotation will confirm which items are included, the method proposed for each, and the drying time to allow — because a carpet that cannot be walked on for four hours affects your day as much as the price does.
Carpets and floor coverings
- Pre-inspection to identify fibre, construction and existing damage
- Discreet test area cleaned before the main work begins
- Thorough dry vacuuming to remove loose soil first
- Pre-treatment of traffic lanes and identified spot marks
- Hot water extraction, or low-moisture method where more suitable
- Edge and corner detailing by hand where machines cannot reach
- Rugs cleaned in situ or, where appropriate and agreed, removed for cleaning
- Grooming of pile and air movers to reduce drying time where agreed
Upholstery and soft furnishings
- Fabric identification and check of manufacturer cleaning codes
- Test area on an inconspicuous section before proceeding
- Office task chairs — seats, backs, arms and bases
- Sofas, tub chairs and reception seating
- Fabric-covered acoustic panels and screen partitions
- Cushions and removable covers where suitable for the method
- Solvent-based method where water-based cleaning is unsuitable
- Leather cleaned by an appropriate method where included and agreed
Scope qualifications
- Complete removal of every stain cannot be guaranteed. Some marks have dyed, bleached or damaged the fibre permanently and will not respond to any process
- Cleaning is carried out only after inspection and a discreet test area; where a material proves unsuitable, we will stop rather than proceed
- Some fibres — including viscose and certain natural backings — carry an inherent risk of shrinkage, texture change or watermarking, which will be explained before work begins
- Existing damage, wear, fading, pile distortion and previous poor treatment are identified in advance and are not corrected by cleaning
- Soiling may occasionally reappear after drying where deep-seated residue wicks back to the surface; this is a known behaviour and we will explain it where it is likely
- Drying time is stated in the quotation and the area must remain out of use for that period
- Odour improvement may follow cleaning but is not guaranteed, particularly where contamination has reached the underlay or substrate
Not included unless separately agreed
- Guaranteed stain, odour or contamination removal of any kind
- Moving heavy furniture, fixed seating or equipment to gain access
- Lifting, refitting, stretching or repairing carpet
- Underlay replacement, or treatment of contamination that has reached the substrate
- Repair of damaged, split or worn fabric and upholstery
- Re-dyeing, colour restoration or fibre repair
- Protective treatments or stain-guard application
- Mould or biohazard contamination, or flood damage restoration
- Specialist cleaning of antique, hand-knotted or heirloom rugs
Working process
Inspect, test, then clean.
-
Pre-inspection and suitability check
We identify the fibre and construction where we can, check manufacturer cleaning codes on upholstery, and look for existing damage, previous treatments, fading and wear. Anything we find that will not respond to cleaning is pointed out to you at this stage, not discovered afterwards.
-
Test a discreet area
A small, inconspicuous section is cleaned first to see how the material actually responds — colour fastness, texture, and whether the intended moisture level is safe. If the test indicates the material is unsuitable for the method, we stop and discuss alternatives rather than proceeding and hoping.
-
Dry soil removal and pre-treatment
Thorough vacuuming first, because most soil in a carpet is dry particulate and wetting it simply turns it into mud. Traffic lanes and identified marks are then pre-treated and given the dwell time the product actually needs.
-
Clean by the chosen method
Hot water extraction where the fibre and construction suit it, or a low-moisture method where they do not. Moisture is controlled deliberately — over-wetting is the most common cause of shrinkage, wicking and lingering odour, and it is entirely avoidable.
-
Groom, dry and review
Pile is groomed, air movement is used where agreed to shorten drying, and we tell you how long the area needs to stay out of use. At completion we walk the work with you and are honest about anything that has improved but not disappeared.
Before we attend
What to tell us, and what to prepare.
Neither list is a hurdle. Each item removes a round of questions, sharpens the quotation and reduces the chance of something being discovered on the day.
Tell us
What we need to know
- What the items are and, if you know it, what they are made of
- Approximate area of carpet, or the number and type of upholstered items
- Which marks concern you most, what caused them and how long they have been there
- Whether the items have been cleaned or treated before, and with what
- When the area can be out of use, and whether that can include overnight
Prepare
What to have ready before arrival
- Clear the floor or the items as far as is practical — it improves the result and reduces the price
- Remove small, fragile and personal items from the areas to be cleaned
- Tell us where we may take water and power, and where waste water may be discharged
- Plan for the area to remain out of use while it dries
- Keep any manufacturer care label or cleaning code available if you have it
After the work
How an attendance is closed out.
The close-out is honest about what improved and what did not.
- The work is walked with you, and anything that improved but did not disappear is pointed out
- The expected drying time for your specific items is confirmed before we leave
- Pile is groomed and, where agreed, air movement is left running
- Aftercare guidance is given: when furniture can go back, when normal use can resume, how to treat a fresh spill
If something is not right, tell us promptly and we will agree how to put it in order. That process is set out in our Terms and Conditions.
Limitations
What cleaning cannot do
Genuine, visible improvement is the objective. Complete stain removal cannot be guaranteed, and we will not pretend otherwise.
- Some marks have dyed, bleached or physically damaged the fibre and will not respond to any process
- Certain materials — including viscose and some natural backings — carry an inherent risk of shrinkage, texture change or watermarking
- Deep-seated residue can wick back to the surface after drying; where that risk exists we explain it beforehand
- Cleaning does not repair damage, restore worn pile, re-dye faded colour or reverse previous poor treatment
- Antique, hand-knotted and heirloom rugs need a dedicated rug specialist and are not cleaned under this service
Pricing
Carpet & Upholstery Cleaning starts from £1,050.
An indicative starting price for an agreed service scope, published so you can judge the range before spending time on an enquiry.
How to read this figure Prices shown are indicative starting prices for an agreed service scope. The final quotation depends on the size and condition of the premises, cleaning frequency, access arrangements, working hours, staffing requirements, location, equipment, materials and any additional requirements. This price is not stated per hour, per visit, per week or per month unless an accepted quotation defines that basis.
What shapes a carpet or upholstery quotation
- Fibre and construction. Determines the method, the equipment and how carefully the work has to proceed.
- Condition and soiling level. Established traffic lanes need more passes and more pre-treatment time.
- Obstruction. An empty floor cleans far faster than one worked around desks, cabling and furniture.
- Item count for upholstery. Forty task chairs is a different job from four sofas, even at similar total area.
- Drying requirements. Whether air movers are needed, and whether the space can be out of use.
- Working hours. Evening or weekend attendance to allow overnight drying carries a different cost.
- Access. Getting extraction equipment, hoses and water to the working area, especially above ground level.
- Location. Travel, parking and loading arrangements differ across the UK.
Questions
Carpet and upholstery — common questions.
Will you get the stains out?
Often we will improve them significantly. Sometimes we will remove them entirely. But we do not guarantee complete stain removal, and any company that does is either lucky or not being straight with you. A stain that has dyed the fibre, bleached the colour out of it or physically damaged it is permanent — the mark is now part of the carpet. What we will do is tell you at inspection which marks we expect to respond and which we do not, so you can decide whether the work is worth doing before you commit to it.
Why do you need to test first?
Because materials do not always announce what they are. Viscose looks like silk and is destroyed by water. Some dyes are not colourfast. A natural backing can shrink. Upholstery may be solvent-clean only. A discreet test area costs a few minutes and tells us how the material actually behaves — which is a far better basis for proceeding than an assumption. If the test shows the material is unsuitable, we stop and discuss it with you rather than continuing and hoping for the best.
How long will it take to dry?
It depends on the fibre, the method, the ventilation and the humidity, and the expected time will be in your quotation rather than left vague. Extraction-cleaned carpet commonly needs several hours before normal use; low-moisture methods are considerably quicker. Air movers can be included to shorten it. For commercial premises the usual arrangement is evening or weekend attendance so the area dries overnight and is ready for the next working day.
A mark came back a day after cleaning. What happened?
That is wicking, and it is a known behaviour rather than a failure. Where a spill has soaked down into the backing or underlay, moisture rising during drying can carry the residue back to the surface. It is most common with older, deeper contamination. Where we can see that risk in advance we will explain it before the work, and it can often be addressed — but it is honest to say it exists rather than let it come as a surprise.
Do you move the furniture?
Light, easily moved items can usually be shifted and returned as part of the work where that has been agreed. Heavy furniture, fixed seating, filing systems and IT equipment are not moved by us — the risk of damage to the item, the floor or somebody's back is not worth it. Clearing the area in advance produces a much better result and a lower price, so where it is possible we would encourage it.
Can you clean an antique or hand-knotted rug?
Not under this service. Antique, hand-knotted and heirloom rugs need specialist assessment and are usually best cleaned off site by a dedicated rug specialist with the right facilities. Attempting them in situ risks dye migration and irreversible damage to something that may be valuable and irreplaceable. We would rather tell you to go elsewhere than take that risk with your property.
Related services
Often arranged alongside this work.
All services
The complete NEATFIELD range.
- 01Office & Workplace Cleaningfrom £700
- 02Communal Areas & Entrance Cleaningfrom £750
- 03Washroom & Shared Facility Cleaningfrom £800
- 04Retail & Showroom Cleaningfrom £850
- 05Interior Glass Cleaningfrom £900
- 06Carpet & Upholstery Cleaningfrom £1,050
- 07Deep & One-Off Cleaningfrom £1,250
- 08Post-Works & Handover Cleaningfrom £1,600
Next step
Tell us what needs cleaning, and what it is made of.
Approximate area or item count, the fibre if you know it, the marks you are concerned about and when the space can be out of use. Photographs help considerably.